Huawei core switches generally come with a standard 12-month warranty, with some models eligible for extended coverage up to 36 months.

Standard Warranty Coverage

Huawei enterprise hardware products, including core switches, are typically covered by a one-year (12 months) warranty from the warranty start date, which ensures the hardware is free from defects in materials and workmanship under normal use . Certain IT-specific or high-end switch models may have extended warranties up to three years (36 months) . The warranty is non-transferable and applies only to the original end-user customer in the country or region of purchase .

Warranty Start Date

The warranty period begins on the earlier of:

• 90 days after the product shipment from Huawei, or
• The date Huawei receives a service request for the product . For distribution products, the start date may be 180 days after shipment if shipped on or after August 1, 2023 .

Extended and Special Warranty Options

• 3-Year RS Care Warranty: Some switches are eligible for a three-year warranty with enhanced support, including remote technical assistance .
• Limited Lifetime Warranty: Certain enterprise switches may have a defined “limited lifetime” warranty, typically 10 years from purchase or 5 years from the End of Marketing date, whichever comes first .
• Hi-Care vs. Co-Care: Active coverage may be provided directly by Huawei (Hi-Care) or through certified partners (Co-Care), depending on the service agreement .

Warranty Services

Huawei warranties cover:

• Hardware repair or replacement using new or equivalent parts .
• Software media defects for 90 days from the start date .
• Onsite support may be provided depending on the service level and location .

Checking Warranty Status

To verify warranty coverage for a specific core switch:

1. Locate the serial number on the device label or via the Web GUI/CLI .
2. Use the Huawei Maintenance Information Inquiry portal to confirm registration, coverage period, and support eligibility . Maintaining an updated inventory of serial numbers and warranty status is recommended to ensure uninterrupted support and plan hardware lifecycle management effectively .